Placeholder wording. Replace with Eden's approved complaints policy before launch.
1. Raising a complaint
Tell us what happened by email to [email] or in writing to [address]. If your concern is about a child's safety, follow our safeguarding policy instead.
2. What happens next
We'll acknowledge your complaint within [5] working days and aim to respond in full within [20]. [Policy text.]
3. If you're not satisfied
You can ask for a review by a director not involved in the original response. [Policy text.]
Other policies